Terms & Conditions
Spa Guide
- Spa reception is open from 1:00 pm until 12:00 am daily except Friday from 4:00 pm until 12:00 am.
- In order to attain the most from your spa experience, please arrive 15 minutes prior to your appointment to change and relax before treatment starts and enjoy herbal tea. We highly recommend reserving your treatment in advance to ensure your preferred time and service is available. We cannot secure any spa treatments without a credit card or cash deposit.
- If you arrive late for an appointment, you will receive the best treatment possible within remaining appointment time. Full treatment costs apply.
- A minimum age of 16 is required for access and treatment in our spa.
- Please reserve the right to privacy and serenity of our guests. For total enjoyment of our spa facilities, the use of mobile phones are prohibited. Please switch off your mobile phone or place it in silent mode at all times whilst in our spa.
- All prices are quoted in Qatari Riyal. Prices are subject to change.
- In appreciation of outstanding service, gratuities may be given at your discretion.
- We recommend that you leave your valuables at home. Safe box is provided, however we regret that we will not be liable for any losses or damages of personal articles.
- Your privacy will be respected at all times. Disposal underwear/pant is available and should be worn during the treatment. Slippers are provided for your comfort.
Cancellation Policy
- A 2-hour cancellation or rescheduling notice is required for all services. Rescheduling of appointments is subject to space availability. Any cancellation with less than 2 hours notice will incur a 50% cancellation fee. A full charge will be imposed for a ‘’no-show’’.
Spa Ritual
- All spa treatment starts with sound therapy to prepare you for the deep relaxation and begin to reconnect you with your own energetic field.
- All treatments begin with a complimentary relaxing foot ritual treatment room to exfoliate the feet and lower legs, relax your body and mind.
- After your treatment, complimentary drink will be served to complete your Spa journey.
Master Therapist Experience
- Restore energy that was thought to be long gone. Drawn from the expertise of the Master Therapist, indulge in a specially tailored treatment using a repertoire of massage techniques and tools. Therapist will first take time to understand the profile of each individual guest before customizing a package best suited to meet your needs.
Health Conditions
- If you have low / high blood pressure, heart conditions, skin allergies, or other medical complications, we advise that you consult your doctor before reserving our spa treatments.
- Our spa is smoke-free zone. Smoking and the consumption of alcohol within the spa are prohibited. It is also advisable to avoid the consumption of alcohol or heavy meals prior to, or after any spa treatment.
- Kindly advise us of any health conditions, allergies or injuries which could affect your treatment. We shall not be liable for any accident or injury suffered by guests.